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L&D is much more than compliance training and professional qualifications.
The issue for Radius is that they needed a real learning culture to drive that change and enhance the perception of learning as more than essential learning. They needed a learning culture and the right tools to build it.
When employees flagged that a lack of knowledge sharing and collaboration impacted customer and sales relationships, they came to HowNow to solve that problem.
When the Learning and Development team joined Radius to build a new L&D strategy, they recognised the need for a learning culture shift.
They partnered with HowNow to provide an intuitive learning platform that could scale as their strategy evolved. The learning team quickly identified that their previous LMS wasn't going to be a learning product that could help us scale and deliver our strategy..
Since launching HowNow, 68% of employees have agreed with “I am being developed at Radius” in a recent employee engagement survey, spurring the Radius team to take further action and focus on people development.
Radius' initial L&D priorities focused on three core pillars:
1. Global Induction - Developing an onboarding program to provide a consistent understanding of Radius' full offering and enable cross-selling.
2. Customer Service Skills - Building skills like handling objections, negotiation and selling to improve customer conversations.
3. Leadership & Management Capabilities - Upskilling people managers to reduce high attrition rates and increase self-service.
To measure success, Radius tracks employee referrals, attrition rates, and engagement survey data.
As the Radius L&D team notes: "Nothing in learning is necessarily a silver bullet" for directly impacting these metrics.
In the first month after launching HowNow, over 50% of Radius employees activated their accounts - an encouraging early sign of adoption. But it's not simply about using it; it's whether people love it, and it helps drive that behaviour change.
Radius loves how HowNow is helping plant seeds for rethinking learning by meeting people in the flow of work:
"I think that's probably a key one for me as well—getting people to realise that the way we learn outside work and the way we learn inside work can be the same. For some reason, we learn one way outside of work but don't necessarily label it learning."
While complete culture transformation takes time, the L&D team are buoyed by the initial feedback and low number of user issues with HowNow.
"We're doing it bit by bit...it's all really good stuff because it's just that we've launched version one, and there's more to come."
According to the team, the ability to partner with and evolve HowNow's capabilities was a key factor in Radius' decision: "How responsive you guys are to evolution and feedback and enhancements and making it better."
As Radius' learning culture takes root, Radius are excited about upcoming HowNow features like AI-powered skill mapping that could be "an absolute game changer" for targeting learning more precisely to roles and skills gaps.
The Radius L&D team appreciates HowNow's roadmap for continuous improvement and being a true partner in Radius' L&D journey.
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