Welcome to the world of compliance training, where dry and boring content reigns supreme!
Less than half of all employees think their compliance learning is relevant to them or their role. And if it doesn’t feel valuable to your employees – you can kiss compliance goodbye.
Fear not, compliance compatriots, there is hope!
If you’ve got an ISO audit coming up, new starters to make GDPR compliant or need to re-certify your finance team on AML guidelines, this guide will explore how to create, learn, manage and measure the efforts of your compliance learning.
So grab your coffee, put on your favourite playlist, and let’s dive in!
Before you start thinking about content and tactics – think about what you’re expecting to deliver.
Every learning initiative needs to have a measurable outcome. It’s how L&D teams prove their impact!
These can usually be categorised into three key outcomes, which should inform your approach and modality and method of delivery (and your content!)
In this how-to guide, we’ll walk you through setting up your Health and Safety in the Workplace course using HowNow as an example, but you can use this example as a framework for any kind of compliance training.
Before jumping into the beauty of content creation, make sure you’re set up for success by taking advantage of how your learners will engage with this piece of compliance content.
Make it beautiful to learn, easy to find and simple and shareable and you’ll find significantly higher rates of engagement and adoption of your compliance training.
Make your course relevant and memorable by including:
Using our Health and Safety Course as an example:
HowNow’s Course Editor can be used to create incredible courses in minutes – mix and match modalities and add lessons and assessments for custom-built compliance that fit your needs.
Since we’re creating a Compliance course from scratch, we’ll need to make sure our content covers:
Adding variety to the content types makes learning materials more “sticky” and avoids the dreaded ‘wall of text’ that impacts how well-retained your compliance content is.
Uploading an instructional video that your L&D team have produced in-house alongside written text that’s easy to read a surefire way to engage your learners and keep them engaged.
Compliance training doesn’t exist in a vacuum – so adding supporting documents to connect your course to the relevant company policy documents adds extra resonance to learners. You can do this by adding Existing Content from Google Drive or Confluence.
If you have a complex compliance topic to cover, then break your Course into clearly defined and titled Sections which allows learners to take a break to learn at their own pace.
Inserting assessments as part of your learning journey (or as a grand finale) promote understanding and retention of your compliance programs.
HowNow’s Assessments let you mix multiple question types and enforce completion of courses based on pass marks, set retake limits and create policy affirmations.
Our Health and Safety Course has been created in under 30 minutes, and to ensure we’ve created a learning resource that’s sticky and guarantees engagement, we’ve:
Don’t have the headcount or time to create Compliance courses? With HowNow+, you have off-the-shelf Compliance courses from trusted providers already in your learning platform. Simply pick, import and assign.
It definitely saves having to deal with multiple vendors or spending time creating content you don’t have to!
Curate, assign and publish your chosen resources with a few simple clicks and set yourself up for success. You’ll have the option to tweak some of your settings once it’s been published, too.
Curious about HowNow+? Check out the 5000+ Resources and 50+ topics we cover here.
Already have Compliance Courses you’ve bought? You can upload the SCORM/xAPI files directly into HowNow.
SCORM courses also offer built-in assessments and rewards that are automatically fed back into HowNow’s Assessment and Content reporting dashboards so you can keep track of your scores, compliance rates and participation.
Compliance Engagement Tip: Add Context To Compliance To Make It Stick 👀
Getting the right content to the right person is the lifeblood of engagement. Separating meaningful learning (the important kind) from learning bloat (the useless kind)
Not every piece of learning is relevant to every learner, so being hyper-specific with who your learning is going to be essential. This could be down to the department, location or seniority of your employee. So being able to pinpoint who needs to learn what is key!
Our Health and Safety Course is coming along nicely. We’ve got cracking content, an engaging course planned and we need to make sure it goes to the right people.
GDPR Compliance is certainly relevant to employees based in the EU and UK as this training is based on regional legislation, but there’s an equivalent set of compliance requirements for US and APAC-based employees.
There are also different sets of Sexual Harassment Awareness Training depending on state legislation in the US – so making sure people are compliant relies heavily on making sure the right content goes to the right person.
Compliance Engagement Tip : Futureproof Your Content With Custom Rules 👀
“Joined Organisation Less Than 3 Days Ago”
“Group is Sales Department AND Achieved Reward GDPR Compliance Anytime”
“Completed Course Introduction To FCA Compliance More Than 7 Days Ago”
If you build it, they will come…right?
The sad reality is that many learners have a negative attitude towards learning because of the toil and repetition they associate with compliance learning, rather than a sense of achievement that comes with learning something new.
Plan an impactful and engaging learning campaign around your newest batch of compliance training to fire up your learners to take action and jump in. The great news is that you don’t need to buy anything new, simply meet your learners with the tools they’re already using.
Thinking like a marketer will let you leverage the channels you already use (if you have an internal comms team – get them on board!) to get better engagement, keep up the momentum and secure the outcomes you planned.
Since we’re using HowNow and have chosen for email notifications when assigning learners, our learners will already have received an email notification to let them know they’ve been assigned to our Health and Safety Course.
But no successful campaign happens through a single channel. So we’re going one step further to raise awareness and make it clear what’s expected and what’s in it for our employees and leaning on the Channels we already have within our business.
HowNow customers have even created funny mobile video content featuring internal influencers – highlighting the risk of not learning about GDPR. It helped to create hype and internal buzz that resulted in higher engagement and better compliance outcomes!
Meet your team in Slack or MS Teams by sending a reminder or note to encourage teams to complete the course
An evergreen compliance training program? It’s virtually unheard of.
Compliance content often needs to be completed on a recurring basis to ensure our employees are following the latest legislation, policy updates or changes to keep us compliant as a business.
This is especially important during audit periods or if we have certain accreditations (like ISO27001, HIPAA) or are handling finance (like Anti-Money Laundering or Bribery laws)
Set a realistic and achievable deadline for your learners to complete and pass your courses and you’ll make sure you’re compliant all the time.
Make sure you also take advantage of automation where you can. Many learning platforms offer the solution to renew expired compliance courses on a recurring basis, saving you an admin headache in a year’s time.
Using our Health and Safety Course as an example, we’ll futureproof it with smart deadlines and a renewal period.
As an L&D Team, we want to ensure we’re delivering impact easily within our organisation. We shared best practices for identifying potential outcomes. Now we’ve given our employees the training they need – we can start measuring our impact.
Here’s what we showed earlier, along with methods of measuring the outcomes of your newest compliance training.
Getting a single snapshot of employee compliance is essential when it comes to audit time, sharing reports with your compliance team or staying up to date with legislative changes.
The most important figure you need to see is your compliance rate, to report to your stakeholders.
Learning platforms usually offer this figure as standard and HowNow is no exception!
Using our Health and Safety Course as an example, we’ll now check out the compliance of our UK Team to see who’s still outstanding and who may need chasing up.
Reviewing Assessment completion scores and submissions are one of the easiest ways to review proof of knowledge.
Assessments are one of the most effective ways to ensure your employees are retaining the knowledge from your learning program. Reviewing written responses from your open-answer questions, and scores from your multiple-choice questions will give you the insight you need to gather data to measure proof of knowledge.
With HowNow’s Dashboard you can deep-dive into each assessment your learners have completed.
Compliance should be about creating a culture of integrity and accountability, not just ticking boxes.
HowNow’s Learning Experience Platform offers everything you need for a successful compliance program, including content, policies, assessments and the tools to make it a meaningful part of work.